Effective date: 02.11.2026 · Version: 1.0
This notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 («KVKK») and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform, to explain how personal data is processed through the RussianMICE website and B2B agency portal.
1. Data controller
TRANSGOO TURİZM SEYAHAT TAŞIMACILIK İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ (a limited liability company registered in Türkiye; the «Company»)
- Address: Etiler Mahallesi, Evliya Çelebi Caddesi, Remel Plaza No: 106, Muratpaşa / Antalya, Türkiye
- Phone: +90 542 677 94 78
- E-mail: info@russianmice.com
- Tax office / tax ID: Antalya Kurumlar / 8591148776
- TÜRSAB licence No.: 5589
RussianMICE, Travel for MICE and Transgoo are brands operating under the Company. RussianMICE is the brand name of the website and the B2B agency portal; it is not a separate legal entity.
2. Whose data we process
- People who submit the corporate request form on the website (company representatives and employees);
- Representatives of travel agencies applying for partnership;
- B2B portal users and additional contact persons named by the agency;
- People whose details an agency shares in its requests (e.g. group leader, client reference);
- Passengers whose details an agency shares in an airport transfer request;
- Drivers carrying out airport transfers (name, phone and vehicle details, to the extent shared with the agency for the meet-and-greet);
- Visitors of the website and the portal (technical records).
Data of Company employees and administration panel users is outside the scope of this notice; they are informed separately.
3. Categories of personal data
| Category | Data |
|---|---|
| Identity | Full name |
| Contact | E-mail address, phone, WhatsApp number and Telegram username (optional), company / agency name, country, city, website |
| Professional | Position or role held on behalf of the company or agency (if provided) |
| Request and transaction | Event type, request description, dates, number of participants, cities, accommodation, meeting and event needs, budget range, notes, client reference, attached files, correspondence, offers, acceptance / revision / final confirmation records, contracts and signed copies |
| Visual | Agency logo (optional) |
| Airport transfer | Passenger name and number of passengers; passenger phone and WhatsApp number (optional); flight number, date and time; pick-up time; airport, area and hotel; transfer direction and vehicle class; meeting sign (passenger name, agency logo or text written by the agency); notes; payment preference (a preference only, no payment is taken); change requests and history. Operational details entered by the Company: driver name and phone, vehicle plate and details, meeting time, place and details; transfer voucher (PDF) |
| Account | Portal username and e-mail, password (stored only as a one-way hash), e-mail verification, account activation and last login times, change requests |
| Transaction security | IP address, browser information, session records, records of denied access, activity history, hashes of one-time links |
| Legal transaction | Time at which the notice was shown / the checkbox was ticked, and the text version |
Please do not include special categories of personal data (such as health, beliefs or ethnic origin) in request descriptions or files. Such data is not needed for our services.
4. How data is collected
Personal data is collected electronically through the corporate request form, the travel agency application form, the B2B agency portal (profile, requests, messages, offers, contracts and airport transfers), the request tracking page and e-mail correspondence, as entered by you or by your agency / company. Session and security records are collected automatically by the system.
5. Processing activities, purposes and legal grounds
| Processing activity | Purpose | Data categories | Legal ground (KVKK Art. 5/2) |
|---|---|---|---|
| Corporate requests and communication | Receiving and reviewing your request, replying, preparing an offer where appropriate; request tracking via a secure link valid for 7 days | Identity, contact, request and transaction | (c) Directly related to the establishment of a contract (pre-contractual steps at your request); for data provided as a company representative, also (f) legitimate interest. |
| Review of agency partnership applications | Reviewing the applicant and the agency, deciding on acceptance or rejection, notifying the result | Identity, contact, professional, visual (logo) | (c) Establishment of a contract; (f) legitimate interest in vetting business partners |
| Portal account creation and security | Creating and activating accounts, log-in, password reset and e-mail change; preventing unauthorised access | Identity, contact, account, transaction security | (c) Performance of a contract; (f) legitimate interest in information security |
| Offers, contracts and operational coordination | Reviewing requests, preparing offers, handling acceptance / revision / confirmation, contracts and operations; correspondence between the parties | Request and transaction, identity, contact, visual (agency logo on the request document) | (c) Establishment and performance of a contract; (ç) legal obligation regarding commercial records |
| Data of persons named in an agency's request | Reviewing the request and planning the service | Data shared in the request | (c) Contract with the agency; (f) legitimate interest. Informing these persons is the responsibility of their agency. |
| Airport transfer requests and operations | Receiving the agency's transfer request, applying the price from the price list, confirming the request, handling change requests, planning the driver and vehicle, meeting the passenger, preparing the transfer voucher and sharing it with the agency | Airport transfer, identity, contact, visual (agency logo on the meeting sign) | (c) Establishment and performance of the contract with the agency; for passenger data also (f) legitimate interest. Informing the passengers is the responsibility of their agency. |
| Sharing driver and vehicle details with the agency | Enabling the passenger to be met at the airport or hotel | Driver name and phone, vehicle plate and details, meeting time and place | (c) Performance of a contract; (f) legitimate interest |
| Notification e-mails | Informing you about requests, applications, messages, offers, airport transfers and account actions (the transfer voucher may be attached) | Name, e-mail, request / application number | (c) Establishment and performance of a contract |
| Activity history and unalterable records | Recording who did what and when; keeping an unalterable copy of submitted requests; evidence in disputes | Request and transaction, transaction security | (e) Establishment, exercise or protection of a right; (f) legitimate interest |
| System security and necessary technical records | Session management, form security, preventing abuse and brute-force attempts, fixing errors | Transaction security | (f) Legitimate interest |
| Record of notice and acceptance | Evidencing that the obligation to inform was fulfilled and that the terms of use were accepted | Legal transaction | (ç) Legal obligation; (e) establishment of a right |
Your personal data is not processed on the basis of explicit consent; none of the activities above requires consent. If an activity requiring explicit consent is introduced in future (e.g. promotional e-mails), it will be based on a separate, optional consent.
There is no analytics, advertising or profiling-based tracking on the website or portal, and no automated decision-making.
6. Recipients and purposes of transfer
| Recipient group | Purpose | Legal ground |
|---|---|---|
| Hosting (server) provider | Hosting the website, portal and data | (c), (f) — as data processor Turhost |
| E-mail delivery provider | Sending notification e-mails | (c) — Google (Google Workspace e-mail service) |
| Suppliers needed to deliver the service (hotels, transfer, event and meeting venues) | Only once an offer is accepted and the service is confirmed by a contract and final confirmation, to the extent necessary to deliver it | (c) Performance of a contract |
| Driver / vehicle provider carrying out the airport transfer | Information needed to carry out a confirmed transfer (passenger name and number, flight, pick-up place and time, meeting sign; passenger phone where needed) | (c) Performance of a contract |
| Legal and financial advisers, where such services are used | Meeting legal obligations, protecting rights | (ç), (e) |
| Competent public authorities | Legal requests and obligations | (ç) Legal obligation |
Your data is not sold and not shared with third parties for advertising.
7. Transfers abroad
Under KVKK Art. 9:
- Correspondence with agencies in Russia: In the request, offer and contract process, information is sent to the partner agency (usually in Russia). This is treated as an incidental transfer that is directly related to the establishment or performance of a contract and necessary for data of the contracting parties (KVKK Art. 9/6-b).
- Airport transfers: The status of the transfer request, driver and vehicle details and the transfer voucher are shared with the agency that sent the request (usually in Russia); the same incidental transfer assessment applies (KVKK Art. 9/6-b).
- Fonts: The fonts used on the website, the agency portal and the document viewer are served from the Company's own server; no data is transferred to a third-party service for this purpose.
- Video: YouTube videos on project pages are not loaded until you press play; then they are loaded from Google's
youtube-nocookie.comservice. - Service providers: If hosting or e-mail services are obtained from a provider established abroad, the transfer will be made with one of the appropriate safeguards provided in KVKK Art. 9 (e.g. the standard contract announced by the Board and its notification to the Authority).
8. Retention and destruction
Personal data is kept for as long as necessary for the purpose of processing and as required by the applicable legislation; afterwards it is erased, destroyed or anonymised in accordance with the Regulation on the Erasure, Destruction or Anonymisation of Personal Data.
| Data | Retention period |
|---|---|
| Session data and session cookie | 2 hours from the last action |
| Form security cookie | 2 hours |
| Account activation link / e-mail change link | 72 hours (single use) |
| Password reset link | 60 minutes (single use) |
| Corporate request tracking link | 7 days (a new link can be requested) |
| Security records | 14 days |
| Requests without an outcome (no offer made / not accepted) | For as long as required by the purpose of processing and applicable legislation; then deleted, destroyed or anonymised |
| Offers, contracts, correspondence and accounting documents of completed work | Periods set by commercial and tax legislation |
| Agency applications (rejected) | For as long as required by the purpose of processing and applicable legislation; then deleted, destroyed or anonymised |
| Agency account and profile data | During the partnership; after it ends, for as long as required by applicable legislation |
| Airport transfer requests, change requests and transfer vouchers | For as long as required by the purpose of processing and applicable legislation; then deleted, destroyed or anonymised |
| Server access logs | 14 days |
9. Your rights as a data subject (KVKK Art. 11)
By applying to the Company, you have the right to:
a) learn whether your personal data is processed; b) request information if it has been processed; c) learn the purpose of processing and whether it is used in line with that purpose; ç) know the third parties in Türkiye or abroad to whom it is transferred; d) request correction if it is incomplete or inaccurate; e) request erasure or destruction under the conditions of KVKK Art. 7; f) request that the actions under (d) and (e) be notified to the third parties to whom the data was transferred; g) object to a result against you arising from analysis of the processed data exclusively by automated systems; ğ) claim compensation if you suffer damage due to unlawful processing.
10. How to apply
The ways to exercise your rights are described in «Personal Data Requests». Your request is answered free of charge within thirty days at the latest; if the action requires an additional cost, the fee set in the tariff of the Personal Data Protection Board may be charged. If your request is rejected, you find the reply insufficient or no reply is given in time, you may lodge a complaint with the Personal Data Protection Board under KVKK Art. 14.
11. Updates
This notice is updated when our processing activities change. The current version and its effective date are shown on this page.
Personal Data Requests and Contact
To exercise your rights under KVKK Art. 11, you may apply in the following ways, in line with the Communiqué on the Procedures and Principles of Application to the Data Controller.
Data controller: TRANSGOO TURİZM SEYAHAT TAŞIMACILIK İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ Etiler Mahallesi, Evliya Çelebi Caddesi, Remel Plaza No: 106, Muratpaşa / Antalya, Türkiye
Ways to apply
- In writing: Deliver a signed letter in person, or send it by post or courier, to the address above. Please write «Request under KVKK» on the envelope.
- E-mail: Send your request to info@russianmice.com from the e-mail address you have previously provided to us and that is registered in our system (e.g. the address used in your agency application, portal account or corporate request form).
Information your request must include
- Full name and, for written requests, your signature;
- For citizens of the Republic of Türkiye, the Turkish ID number; for foreign nationals, nationality and passport number or ID number, if any;
- Residential or business address for notifications;
- E-mail address, phone and fax number for notifications, if any;
- The subject of your request.
If the request is made on behalf of an agency or company by its representative, a document showing the authority must be attached. If we cannot verify your identity, we may ask for additional information.
Response
Your request is answered free of charge within thirty days at the latest. If the action requires an additional cost, the fee set in the tariff of the Personal Data Protection Board may be charged. The reply is sent in writing or electronically, as you choose in your request. If your request is rejected, you find our reply insufficient or no reply is given in time, you may lodge a complaint with the Personal Data Protection Board under KVKK Art. 14.
General contact
For matters other than personal data: info@russianmice.com · +90 542 677 94 78
